Turnkey solution for professionals looking to reduce their after-sales service costs by at least 30% while improving customer experience.
Average -35%
on after-sales costs
RMAI was founded with a simple mission: to revolutionize after-sales service by making it more efficient, cost-effective, and customer-centric. Our team of logistics experts, customer service professionals, and data analysts work together to deliver exceptional results for our clients.
We combine cutting-edge technology with operational excellence to create seamless after-sales experiences. Our proprietary platform integrates with your existing systems while our network of certified partners ensures quality service across all touchpoints.
To transform after-sales service from a cost center into a competitive advantage for businesses.
To become the global leader in outsourced after-sales solutions by 2030.
Comprehensive services designed to enhance customer satisfaction and operational efficiency.
Self-service interface with RMA automation and instant approval rules
Real-time package tracking with predictive delivery analytics
Standardized inspection protocols with AI-powered defect detection
Vetted repair partners with brand-specific training
Consistent assessment methodology with photo documentation
Automated warranty checks and parts eligibility verification
Product-specific policies with automated exception handling
Seamless integration with accounting systems and payment gateways
Real-time stock updates across all sales channels
Customizable KPIs with drill-down capabilities
Trend identification and defect pattern recognition
Threshold-based notifications for unusual activity
Our optimized processes and economies of scale dramatically reduce your after-sales operational expenses.
Streamlined workflows cut your return processing times in half, accelerating inventory turnaround.
Perfect satisfaction scores through seamless return experiences and proactive communication.
"We stand behind our numbers with contractual guarantees. If we don't achieve at least 60% cost reduction and 40% faster processing in your first year, we'll refund the difference."
No vague promises — just measurable results
National chains, franchises, specialty stores
Marketplaces, pure players, dropshipping
Technical equipment, appliances, high-tech
Logistics providers offering after-sales services
"In 6 months with RMAI, we reduced our after-sales costs by 38% while improving our NPS by 22 points. Their platform gives us unprecedented visibility into returns and their root causes."
Marc Dubois
Supply Chain Director, ElectroPlus
"The transition was flawless. RMAI took over our entire after-sales service in just 3 weeks. Today, our teams can focus on core business rather than managing daily returns."
Sophie Lambert
Customer Experience Director, ModeOnline
Schedule a personalized demo and receive a free analysis of your current after-sales service with concrete improvement opportunities.
Tell us briefly about your current after-sales challenges and we'll propose a tailored solution.